Refund Policy for Emily Tosoni LLC
This Refund Policy governs the terms and conditions related to refunds for services and memberships offered by Emily Tosoni LLC. By purchasing and utilizing the services and memberships of Emily Tosoni LLC, you acknowledge and agree to the terms outlined herein. This Refund Policy is an integral part of and should be read in conjunction with the Emily Tosoni LLC Terms of Service.
Monthly and Annual Membership Subscriptions:
All fees paid for monthly and annual membership subscriptions to Emily Tosoni LLC are non-refundable, except in circumstances expressly determined by Emily Tosoni LLC in its sole discretion as outlined below.
- Monthly Memberships: Clients electing for a monthly payment option for a monthly membership may cancel their subscription at any time. Cancellation will prevent future charges; however, no refunds will be issued for any partial month or unused portion of the subscription period. It is the client's responsibility to ensure timely cancellation if they do not wish to incur further charges.
- Annual Memberships: Fees for annual memberships are paid in advance for a full year of access. These fees are non-refundable. Cancellation of an annual membership before the end of the annual term will prevent renewal for the subsequent year, but no refunds will be provided for the remaining portion of the current annual term.
One-on-One Coaching Services:
Fees for one-on-one coaching services provided by Emily Tosoni LLC are payable in two installments as agreed upon at the time of engagement. All fees paid for one-on-one coaching services are non-refundable, except in circumstances expressly determined by Emily Tosoni LLC in its sole discretion as outlined below. Once a coaching engagement has commenced, no refunds will be issued for any remaining sessions or unused portions of the coaching package.
Extenuating Circumstances and Credits:
In certain, truly extenuating circumstances, Emily Tosoni LLC may, at its sole discretion, offer a credit towards other services or offerings. The determination of what constitutes an extenuating circumstance and whether a credit will be issued rests exclusively with Emily Tosoni LLC on a case-by-case basis. A client's failure to cancel a membership prior to a recurring charge or a change of mind regarding a service will not typically be considered an extenuating circumstance warranting a refund; however, a credit may be considered under the aforementioned conditions.
No Refunds:
For clarity, Emily Tosoni LLC will not provide refunds for the following reasons, including but not limited to:
- A client's failure to cancel a recurring membership payment before the charge is processed.
- A client's change of mind or decision not to utilize the services or membership after purchase.
- A client's dissatisfaction with the content or format of the services or membership, where the services were provided as described.
Refund Processing (If Granted):
In the event that Emily Tosoni LLC, in its sole discretion, determines that a refund is warranted due to an extenuating circumstance, the refund will be processed back to the original method of payment used by the client. Please allow seven (7) to ten (10) business days for the refund to be reflected in the client's account, depending on the processing times of the payment platform and the client's financial institution. Any fees deducted by the payment platform at the time of the original transaction will be deducted from the refunded amount.
How to Request Consideration for a Credit (No Refunds):
As Emily Tosoni LLC generally does not offer refunds, clients who believe they have experienced truly extenuating circumstances may submit a written request for consideration of a credit towards other offerings. Such requests should be sent to [Your Email Address for Inquiries - e.g., [email address removed]] and must include a detailed explanation of the circumstances. Emily Tosoni LLC will review such requests on a case-by-case basis and reserves the sole right to grant or deny a credit.
Changes to this Refund Policy:
Emily Tosoni LLC reserves the right to modify or amend this Refund Policy at any time without prior notice. Any changes will be effective immediately
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